PEC is proud to announce the launch of an exciting new feature.  Members can now report an outage by simply texting the word “outage” to 25022 from a mobile device.   We recommend saving this number in your contacts as “PEC Outage.”  Once you report the outage by text, our system will automatically send you updates, including an estimated time of restoration if it’s available.

To utilize this new feature, the number you text from must be associated with your account or meter and saved within your PEC account profile.  If you have more than one account or meter associated with the same contact number, you will still need to report outages via SmartHub or by calling 888-883-3379.

If you have preciously opted out of texts from PEC, are unsure if you can receive them, or if you need help setting up this new feature on your phone, please call a Member Relations agent at 888-554-4732 from 8am-5:30pm., Monday through Friday.  You can also add your mobile number in SmartHub in the My Profile section to sign up for text alerts.